FAQ
Deposits & Transfers
Deposits
All deposits must come from a verified source, such as a bank account, payment system, or credit/debit card. To maintain security and compliance, clients must verify ownership of their payment method, preventing third-party transactions. For card deposits, a scanned copy or photo of the card may be required (details are outlined in our verification and AML policy). Non-compliance with these rules may result in deposit rejection. Additionally, the final credited amount may differ from the transferred sum due to external commissions. While we do not charge fees, banks and payment providers may apply their own. More details on such fees are available on the deposit/withdrawal page.
Withdrawals
In accordance with AML regulations, withdrawals should be processed using the same method and currency as the original deposit. Additional fees and restrictions may apply when withdrawing trading profits. In certain cases, withdrawals might be processed through an alternative method to comply with anti-money laundering policies. Clients may be required to provide additional documentation for withdrawal processing.
Withdrawal Process
To successfully withdraw funds, follow these steps:
1. Log in to your account.
2. Navigate to the 'Internal Transfer' section and move funds from your trading account to the MoneyBox.
3. Once the internal transfer is complete, initiate a withdrawal from the MoneyBox to your preferred bank, payment provider, or card.
4. Go to the 'Withdraw Funds' section and submit the required details. If additional documents are needed, we will contact you within one business day.
5. If multiple payment methods are used, withdrawals are distributed proportionally based on deposits. Bank account withdrawals are only available if the deposit was originally made via bank transfer. We do not charge withdrawal fees, but banks may apply their own. Standard processing times vary: bank transfers typically take 3-5 business days, Visa/Mastercard transactions process within 1-2 business days but may extend to 6 business days.
Platform Usage
What is an Underlying Asset?
An underlying asset is a financial instrument, such as commodities, indices, stocks, or currency pairs, that serves as the basis for trading options.
Rate Colors on the Trading Platform
Green indicates a price increase, while red signals a decrease.
What Time Zone Does the Platform Use?
The displayed time follows GMT +0, aligning with market hours.
Investments
Where Can I Find Trading Hours for Each Asset?
The platform provides a complete list of assets, including descriptions, expiry times, symbols, and trading schedules. This information is available on the Asset Index and Expiry Rates pages, accessible from the homepage.
Do I Need to Install Software?
No, the platform operates entirely online, allowing you to trade from any internet-connected device.
Can I Use VPN/Tor?
Yes, VPN/Tor connections are allowed. However, for optimal performance, a stable and high-speed internet connection is recommended.
Accounts
What Currencies Can I Use for Trading?
Accounts can be opened in BTC, ETH, or LTC. Please note that once a currency is selected, it cannot be changed after registration.
Is a Deposit Required for Registration?
No, registering an account does not require a deposit or credit/debit card details. However, funding is necessary to start trading.
How Secure Is Trading on Your Platform?
We prioritize security by implementing advanced protection measures. Our platform uses SSL (Secure Sockets Layer) encryption to safeguard all online transactions. If your browser does not support SSL, you will be notified immediately.
Legal & Privacy
Are Payouts Subject to Taxes?
Traders are responsible for fulfilling any tax obligations in their country of residence. For more details, please refer to our general terms.
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